D I Z I T A L O G I C

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Dizitalogic is an AI first software company. We build agents, retrieval systems and the full stack products they run inside, for clients across six markets. Twenty plus engineers, working in your stack and your timezone.

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Conversational AI and Voice Agents

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Conversational AI and Voice Agents

We build assistants that handle a conversation end to end, on chat and on the phone, and know when to stop and pass to a person.

The handoff is the hard part. An assistant that traps a frustrated customer in a loop costs you more than having no assistant at all, so we design the escalation path first and the happy path second.

What we build

Conversation that ends in a resolution, not a loop.

  • Chat and voice, sharing one set of tools and one knowledge base
  • Context held across a conversation and across channels
  • Escalation to a person designed first, with full context passed on
  • Transcripts and outcomes logged for review

Who it suits: teams with high volume repetitive enquiries and a support queue that never empties. Tools we use: OpenAI, Google Gemini, Anthropic Claude, Mistral, Llama, LangChain, and your existing CRM and telephony.

Common questions

The questions we get asked most before a project starts. If yours is not here, ask it directly and an engineer will answer.

Yes, because we say so. Concealing it damages trust when people work it out, and they do. Disclosure costs nothing and protects you under several of the regimes our clients operate in.
It escalates to a person and passes the full conversation with it, so the customer never repeats themselves. We design that path before the rest of the flow.
Yes. The models handle it well, though quality varies by language and we test the specific ones you need rather than assuming they all perform equally.
That is the point. A voice agent that cannot read the account it is discussing is a very expensive answerphone, so integration is scoped at the start.